Phipps is seeking an experienced full-time Retail Manager to champion all retail efforts at Phipps, including the Shop at Phipps and the Shop in the Park. The Retail Manager is responsible for all gift shop operations, including merchandising, daily operations and staff management. Phipps strives to provide unique products that support our mission, and the Retail Manager is responsible for market research, the purchase and display of quality products, as well as inventory management. Driving financial success and guest satisfaction to maximize retail operations and a platinum level of guest service are priorities for the Retail Manager. The Retail Manager will train and manage a team of Guest Service Associates, presenting Phipps in a positive, friendly and courteous tone to all guests.
The qualified candidate must have excellent guest service, organizational and computer skills and the ability to work in a fast-paced environment. Weekend, evening and holiday availability are required. Bachelor’s degree and two years’ increasingly responsible retail/customer service experience preferred; museum/nonprofit experience is a plus.
Phipps offers a competitive compensation package, strong benefits and unique atmosphere. Qualified candidates should apply using our online application or send a cover letter, résumé and salary history via email to firstname.lastname@example.org or mail to Phipps Conservatory and Botanical Gardens, Human Resources Department, One Schenley Park, Pittsburgh, PA 15213. Phipps is an equal opportunity employer.