NOTE: Tickets to our Winter Flower Show: Home for the Holidays are now available. All Phipps tickets must be purchased in advance, and safety protocols must be followed. Learn more about how you can join us!

Phipps is now open for your visit. Timed tickets are required in advance for all Phipps guests.

Winter Flower Show Tickets Available Now

Tickets to our Winter Flower Show: Home for the Holidays are now available for preorder for visit dates through Sun., Dec. 27. Tickets for additional dates will release on the following schedule:

  • Nov. 30 — visit dates through Dec. 27
  • Dec. 7— visit dates through Jan. 3

 WELCOME BACK!

We’re pleased to have you back in our gardens and look forward to reconnecting you with the beauty and wonder of nature at a time when it’s most needed.

With your help, we look forward to providing an amazing and safe experience. We require you to agree to the following four protocols:


1. PURCHASE ALL TICKETS IN ADVANCE

All tickets must be purchased in advance in order to prevent crowding. You’ll be able to enter by showing an electronic or printed copy of your receipt to our guest services team.


2. WEAR A MASK

For your safety and the safety of those around you, masks are required for all guests ages 2 and up for the duration of your visit. 

Your mask must be:

  • made of two or more layers of breathable material
  • fully covering your nose, mouth and chin
  • able to remain on your face hands-free

Your mask must not be:

  • a neck gaiter or bandana
  • a face shield (unless worn in conjunction with an acceptable mask)
  • transparent, crocheted or mesh, and should contain no holes or valves

If you or a member of your party has a medical condition that prevents the wearing of a mask, do not complete your transaction online; you must make your reservation by calling 412-622-6914 during our normal operating hours.


3. MAINTAIN A SAFE DISTANCE

Signs have been placed on the floors throughout the conservatory to remind you what a six foot distance looks like. We have created a one-way experience through the conservatory for you to minimize interactions with other guests. Please follow the directional signs and leave plenty of room between yourself and the other guests.


4.WHEN IN DOUBT, DO NOT TOUCH

In order to minimize contact with surfaces, Phipps has temporarily eliminated hands-on play areas and activities. Please refrain from touching surfaces unless absolutely necessary. Please don't hesitate to use the hand sanitizing stations located throughout the Conservatory.

By visiting Phipps, you acknowledge that risk of communicable illness exists in any and all public spaces as a force of nature, and that Phipps assumes no responsibility for any claims which may arise.

Thank you in advance for helping to ensure a safe and healthy experience at Phipps!



What Phipps Is Doing

As a home to beauty and inspiration in Western Pennsylvania since 1893, Phipps Conservatory and Botanical Gardens is monitoring the coronavirus (COVID-19) and its impact on the community we serve. We follow the recommendations and directives of the Allegheny County Health Department, the Center for Disease Control and Prevention, and other local and state officials, and we encourage our guests to do the same. Human and environmental health have always been top priorities for Phipps, and the safety of our guests, staff and volunteers are of utmost importance. We are taking the following steps to provide a safe environment:


ENHANCED CLEANING PROTOCOL
Hourly cleaning of surfaces that may be touched, including elevator buttons, handrails, kiosks and door handles.


HAND SANITIZER
Touchless stations are located throughout the facility for your use.


FACEMASKS FOR STAFF AND GUESTS
All staff and guests are required to wear facemasks when on site.


LIMITING NUMBER OF GUESTS
Number of tickets sold will be limited to ensure visitors can observe social distancing.


Frequently Asked Questions

What is a timed ticket?

A timed ticket is an admission ticket to Phipps with a specific date and time of arrival. By ordering timed tickets, you’re letting us know the date and time that you and your family will be visiting, which helps us to ensure the best experience for every guest. All tickets to Phipps must be purchased in advance in order to prevent crowding. You’ll be able to enter by showing an electronic or printed copy of your receipt to our guest services team.


How do I order my timed tickets?

Reserving your tickets is easy! For members, simply log in with the primary member's last name and last four digits of their phone number. For nonmembers, click the not a member button then follow these three easy steps:

  1. Select an available date and entry time for your Phipps visit and place your order.
  2. Look for an email or text confirmation with your tickets.
  3. Print your confirmation or show it on your mobile phone at Phipps' entrance — and get ready to enjoy the show!

You can also reserve tickets in advance by calling 412-622-6914 during our normal operating hours.


What can I expect to experience on my visit?

Our seasonal flower shows have returned and are as beautiful as ever! An easy-to-follow, single-direction path through the Conservatory has been designed to ensure you're able to see it all while practicing social distancing.

The Shop at Phipps is now open, as is the newly expanded Shop at Phipps Online. Online orders can be shipped or may be picked up at Phipps when you visit! Café Phipps is also open, and you can preorder food items in advance of your visit at the new Café Phipps Online. Indoor and outdoor dine-in service is now available! Please note that we cannot accept cash at this time, only cards. Order today and choose your pickup time!


I have a medical condition that places me at high risk. What accommodation is available for my visit?

Phipps has dedicated 9:30 – 10:30 a.m. Monday visitation exclusively to higher-risk members of our community. Do not complete your transaction online; you must make your reservation by calling 412-622-6914 during our normal operating hours. Please note that face masks are still required to be worn during this hour.


I have a medical condition that prevents me from wearing a mask. What accommodation is available for my visit?

If you or a member of your party has a medical condition that prevents the wearing of a mask, do not complete your transaction online; you must make your reservation by calling 412-622-6914 during our normal operating hours.


Should Phipps members order timed tickets?

Yes, Phipps members must also order timed tickets; you will enter the primary member's last name and last four digits of their phone number to receive your complimentary tickets.


I’m a member, but I’m having trouble logging in. What should I do?

Phipps can help! Please call our membership hotline at 412-315-0656.


I'm not a member but want to become one. What should I do?

You can purchase a membership by adding it to your cart during the ticket checkout process or contacting 412-315-0656.


I am a Pitt, CMU and/or Carlow University student. How can I make my reservation?

Students of University of Pittsburgh, Carnegie Mellon University and Carlow University must book their free student tickets in advance in order to visit. Please email tickets@phipps.conservatory.org with your name, phone number and the name of your school and Phipps will call you to process your tickets. Please note that large groups are not admitted at this time. For safety, Phipps will not honor these ticket benefits at universities where and when shelter-in-place orders are in effect.


What time should I arrive?

You should arrive as close as possible to the time on your ticket. You may wish to plan to allow time for parking and proceeding to the Phipps Welcome Center. Please remember to bring a photo ID with you when you visit.


What happens if I am early or late for my timed ticket time?

You should arrive as close as possible to the time on your ticket. If you are early, you should wait until the time listed on your ticket to enter. Please note that tickets are non-refundable and may not be exchanged for another date and time, so your punctuality is essential. We cannot guarantee your entry if you do not arrive at your chosen time.


How long can I stay?

Once you enter Phipps, you may stay as long as we are open, until 11 p.m. daily.  We recommend giving yourself at least two hours to fully experience the show. Please note that Phipps will close at 5 p.m. on Thurs., Dec. 24 and will be closed all day Fri., Dec. 25. 


Can I return or exchange my timed tickets?

All sales are final. Tickets are non-refundable and may not be exchanged for another date and time. Lost or stolen tickets will not be refunded or replaced.


Can I attend without a timed ticket?

No. For the health and safety of our guests, timed tickets are required in advance for all attendees.