Phipps is now open for your visit. Timed tickets are required in advance for all Phipps guests.
We’re pleased to have you back in our gardens and look forward to reconnecting you with the beauty and wonder of nature at a time when it’s most needed.
With your help, we look forward to providing an amazing and safe experience. We require you to agree to the following four protocols:
1. PURCHASE ALL TICKETS IN ADVANCE
All tickets must be purchased in advance in order to prevent crowding. You’ll be able to enter by showing an electronic or printed copy of your receipt to our guest services team.
2. WEAR A MASK
For your safety and the safety of those around you, masks are required for all guests ages 2 and up for the duration of your visit.
If you or a member of your party has a medical condition that prevents the wearing of a mask, do not complete your transaction online; you must make your reservation by calling 412-622-6914 during our normal operating hours of 9:30 a.m. – 5 p.m. daily.
3. MAINTAIN A SAFE DISTANCE
Signs have been placed on the floors throughout the conservatory to remind you what a six foot distance looks like. We have created a one-way experience through the conservatory for you to minimize interactions with other guests. Please follow the directional signs and leave plenty of room between yourself and the other guests.
4.WHEN IN DOUBT, DO NOT TOUCH
In order to minimize contact with surfaces, Phipps has temporarily eliminated hands-on play areas and activities. Please refrain from touching surfaces unless absolutely necessary. Please don't hesitate to use the hand sanitizing stations located throughout the Conservatory.
By visiting Phipps, you acknowledge that risk of communicable illness exists in any and all public spaces as a force of nature, and that Phipps assumes no responsibility for any claims which may arise.
Thank you in advance for helping to ensure a safe and healthy experience at Phipps!
What Phipps Is Doing
As a home to beauty and inspiration in Western Pennsylvania since 1893, Phipps Conservatory and Botanical Gardens is monitoring the coronavirus (COVID-19) and its impact on the community we serve. We follow the recommendations and directives of the Allegheny County Health Department, the Center for Disease Control and Prevention, and other local and state officials, and we encourage our guests to do the same. Human and environmental health have always been top priorities for Phipps, and the safety of our guests, staff and volunteers are of utmost importance. We are taking the following steps to provide a safe environment:
ENHANCED CLEANING PROTOCOL
Hourly cleaning of surfaces that may be touched, including elevator buttons, handrails, kiosks and door handles.
Touchless stations are located throughout the facility for your use.
FACEMASKS FOR STAFF AND GUESTS
All staff and guests are required to wear facemasks when on site.
LIMITING NUMBER OF GUESTS
Number of tickets sold will be limited to ensure visitors can observe social distancing.
Frequently Asked Questions
What is a timed ticket?
A timed ticket is an admission ticket to Phipps with a specific date and time of arrival. By ordering timed tickets, you’re letting us know the date and time that you and your family will be visiting, which helps us to ensure the best experience for every guest. All tickets to Phipps must be purchased in advance in order to prevent crowding. You’ll be able to enter by showing an electronic or printed copy of your receipt to our guest services team.
How do I order my timed tickets?
Reserving your tickets is easy! For members, simply log in with the primary member's last name and last four digits of their phone number. For nonmembers, click the not a member button then follow these three easy steps:
- Select an available date and entry time for your Phipps visit and place your order.
- Look for an email or text confirmation with your tickets.
- Print your confirmation or show it on your mobile phone at Phipps' entrance — and get ready to enjoy the show!
You can also reserve tickets in advance by calling 412-622-6914 during our normal operating hours of 9:30 a.m. – 8 p.m. daily.
What can I expect to experience on my visit?
We're excited to tell you that our Summer Flower Show: Back In Bloom is now open, featuring room after room of lush greenery and fragrant blooms that are sure to provide peace at a time when it is needed more than ever. Our Tropical Forest Cuba exhibit is open too, as are a majority of our indoor and outdoor spaces. An easy-to-follow, single-direction path through the Conservatory has been designed to ensure you're able to see it all while practicing social distancing.
Please dress appropriately for outdoor conditions, and in the event of rain, bring an umbrella with you on your visit, as parts of the new path will take you outdoors. Because water fountains are closed at this time, we also recommend you bring a full water bottle for personal hydration. And of course, you should not attend if you're feeling sick or have a fever.
Some spaces have been temporarily closed for your safety: our Rooftop Edible Garden, for example, is closed so that it can continue to safely produce food. Portions of our Children's Discovery Garden that would normally encourage hands-on activities are also closed, as is our Children's Play Market. Phipps’ butterflies are taking the summer off while we make important renovations to their home in the Stove Room so they have a safe place to flutter for years to come.
The Shop at Phipps is now open, as is the newly expanded Shop at Phipps Online. Online orders can be shipped or may be picked up at Phipps when you visit! Café Phipps is also open, and you can preorder food items in advance of your visit at the new Café Phipps Online. Indoor and outdoor dine-in service is now available! Please note that we cannot accept cash at this time, only cards. Order today and choose your pickup time!
I have a medical condition that places me at high risk. What accommodation is available for my visit?
Phipps has dedicated 9:30 – 10:30 a.m. Monday visitation exclusively to higher-risk members of our community. Do not complete your transaction online; you must make your reservation by calling 412-622-6914 during our normal operating hours of 9:30 a.m. – 8 p.m. daily. Please note that face masks are still required to be worn during this hour.
I have a medical condition that prevents me from wearing a mask. What accommodation is available for my visit?
If you or a member of your party has a medical condition that prevents the wearing of a mask, do not complete your transaction online; you must make your reservation by calling 412-622-6914 during our normal operating hours of 9:30 a.m. – 8 p.m. daily.
Should Phipps members order timed tickets?
Yes, Phipps members must also order timed tickets; you will enter the primary member's last name and last four digits of their phone number to receive your complimentary tickets.
I’m a member, but I’m having trouble logging in. What should I do?
Phipps can help! Please call our membership hotline at 412-315-0656.
I'm not a member but want to become one. What should I do?
You can purchase a membership by adding it to your cart during the ticket checkout process or contacting 412-315-0656.
What time should I arrive?
You should arrive as close as possible to the time on your ticket. You may wish to plan to allow time for parking and proceeding to the Phipps Welcome Center. Please remember to bring a photo ID with you when you visit.
What happens if I am early or late for my timed ticket time?
You should arrive as close as possible to the time on your ticket. If you are early, you should wait until the time listed on your ticket to enter. Please note that tickets are non-refundable and may not be exchanged for another date and time, so your punctuality is essential. We cannot guarantee your entry if you do not arrive at your chosen time.
How long can I stay?
Once you enter Phipps, you may stay as long as we are open, until 8 p.m. daily. We recommend giving yourself at least two hours to fully experience the show.
Can I return or exchange my timed tickets?
All sales are final. Tickets are non-refundable and may not be exchanged for another date and time. Lost or stolen tickets will not be refunded or replaced.
Can I attend without a timed ticket?
No. For the health and safety of our guests, timed tickets are required in advance for all attendees.
I obtained a ticket for admission before/during Phipps' closure. How can I make my reservation?
If you purchased general admission tickets online on or after Feb. 1, those tickets will be valid through Aug. 31. To schedule your visit, please call 412-622-6914 during our normal operating hours of 9:30 a.m. – 8 p.m. daily. Note that you will need to present your electronic or printed ticket upon your arrival.